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Free Shipping Eligibility & Exclusions
Free Shipping applies to qualifying orders totaling more than $999 when shipped within the contiguous 48 United States.
Certain products may be excluded from Free Shipping because of their size, weight, packaging requirements, freight classification, or special-handling requirements.
Excluded products may include, but are not limited to, oversized grill carts and storage carts, patio or in-ground posts, built-in sleeves and liners, large doors and drawer assemblies, oversized side burners, large cooking grids or racks, rotisserie components, and other unusually large or heavy accessories or replacement components.
Free Shipping eligibility is determined by the specific products in your order and the shipping destination. Products that require special freight handling, oversized packaging, multiple pallets, or delivery to remote or limited-access locations may be subject to additional shipping charges.
For a complete list of excluded categories or products, or to verify whether a specific product qualifies for Free Shipping, please call our team before placing your order.
Shipping Information
Shipping and handling charges are based on the total value of your order unless the merchandise qualifies for Free Shipping under the terms described above.
For in-stock items, delivery generally takes approximately 2-10 business days, depending on your location. Items designated as Special Order will generally require approximately 4-6 weeks for delivery.
BroilmasterStore.com reserves the right to change product pricing or information at any time. If the price of an item is lowered after a purchase has been made, BroilmasterStore.com will not refund the difference to the customer.
APO/FPO Addresses
We do ship to APO/FPO addresses; however, these shipments are subject to USPS size, weight, and content restrictions. APO/FPO shipments may also be subject to additional shipping fees.
If additional shipping charges apply, we will contact you before processing your order to notify you of the fees and give you an opportunity to adjust your shipping address if desired.
Large & Freight Shipments
All large shipments, unless specifically noted otherwise, are curbside deliveries. This means the freight carrier will deliver the shipment to your driveway or another accessible curbside location only.
Shipping weights may vary depending on the pallet and packaging required. Larger shipments sent through a freight carrier will require a signature at the time of delivery.
If you authorize the shipping company to leave a shipment without a signature, BroilmasterStore.com cannot be held responsible for damages that may occur during delivery.
It is the customer's responsibility to inform us of any potential delivery restrictions at the time of purchase. BroilmasterStore.com is not responsible for shipping costs resulting from a carrier's inability to deliver to a particular location.
Delivery restrictions may include, but are not limited to, narrow or winding roads, dirt or gravel roads, limited-access properties, and vacant establishments.
In-home delivery is neither implied nor included. Additional delivery services may not be available even if the customer is willing to pay an additional charge.
Remote Shipping Locations
Alaska, Hawaii, Canada, Puerto Rico, Long Island, Martha's Vineyard, Nantucket, Staten Island, and other remote or hard-to-reach areas may incur additional shipping fees.
These additional charges may apply to both standard shipping and orders otherwise eligible for Free Shipping. If additional charges apply to your order, a customer service representative will contact you promptly.
Customers shipping to Canada are responsible for all applicable duties and tariffs.
Undelivered Shipments
If an order is returned because it could not be delivered due to an incorrect or incomplete address, the customer will be responsible for shipping charges in both directions.
Freight shipments require the shipping company to contact the customer before delivery. If a shipment is returned because the freight carrier was unable to reach the customer, the shipment will be considered a return and will be subject to our standard return policy.
Shipping Carriers
We use UPS, FedEx, and USPS for many smaller shipments. Larger or unusually sized products may ship through a freight carrier. BroilmasterStore.com reserves the right to select the carrier used for an order.
Once a shipment is in the carrier's possession, we cannot change the shipping address, guarantee delivery on a particular day, or guarantee an exact delivery time. Any delivery dates or timeframes provided are estimates.
Shipping Damage
Upon delivery, please inspect your shipment carefully. If the product itself is visibly damaged, refuse the delivery and notify us immediately. Whenever possible, inspect the shipment before the driver leaves.
If damage is discovered while the carrier is still present, refusing the delivery helps establish that the damage occurred during shipping and can expedite the replacement and carrier claim process.
If damage is discovered after opening the package, contact us within 24 hours to report the issue.
Order Cancellations
Any canceled orders will incur a 10% cancellation fee.
Fraud Prevention Before Shipping
To protect our customers and BroilmasterStore.com against fraudulent activity, we may need to verify the billing and shipping information associated with an order.
Please provide the exact billing address and phone number your credit card's issuing bank has on file. Incorrect information may delay order processing.
If your shipping address differs from your billing address, BroilmasterStore.com may require additional verification before the order can be shipped.
If verification is requested, please follow the instructions provided by our customer service team or contact us for assistance.