Shipping Information

Shipping Information

Shipping and handling charges are based on the total value of your order. Orders over $999 qualify for Free Shipping when shipped to the contiguous 48 states. For in-stock items, delivery times range from 2-10 business days depending on your location. Special Order items typically require 4-6 weeks for delivery.

BroilmasterStore.com reserves the right to change product pricing and information at any time. If a price is lowered after a purchase has been made, we do not offer refunds for the difference.

APO/FPO Addresses

We do ship to APO/FPO addresses; however, shipments are subject to USPS size, weight, and content restrictions. Additional shipping fees may apply. If extra charges are necessary, we will contact you before processing your order to give you the option to adjust your shipping address.

Large Shipments

All large shipments, unless specifically denoted, are curb-side shipments, which means that the freight carrier will deliver your shipment to your driveway only. Shipping weights may vary depending on the weight of the pallet. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, BroilmasterStore.com cannot be held responsible for damages that may occur during delivery. It is the customer's responsibility to inform us of any problems with this type of delivery at the time of purchase. BroilmasterStore.com is not responsible for shipping costs on merchandise not delivered due to a shipping company's inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charges and is not necessarily available even if the customer is willing to pay more for it.

Remote Shipping Locations

Additional shipping fees apply for orders shipping to Alaska, Hawaii, Canada, Puerto Rico, Long Island, Martha’s Vineyard, Nantucket, Staten Island, and other remote or hard-to-reach areas. This includes both free shipping and standard shipping orders. If your order falls under these conditions, we will notify you of any additional shipping charges.

Customers shipping to Canada are responsible for all duties and tariffs.

Undelivered Shipments

If an order is returned due to an incorrect address or failed delivery attempt, the customer will be responsible for all shipping charges, both to and from their location.

Freight shipments require the shipping company to contact the customer before delivery. If a freight shipment is returned because the carrier was unable to reach the customer, it will be treated as a return and subject to our standard return policy.

Shipping Carriers

We use UPS, FedEx, and USPS for smaller shipments, while larger items ship via freight carriers. BroilmasterStore.com reserves the right to select the carrier for your order.

Once a shipment is handed off to the carrier, we are unable to modify the shipping address, request a specific delivery date, or guarantee an exact delivery time.

Shipping Damage

Upon delivery, please inspect your shipment carefully. If the product is visibly damaged, refuse the delivery and notify us immediately. If you discover damage after opening the package, contact us within 24 hours to report the issue.

Signing for a delivery means you are legally acknowledging that the order was received in good condition. If you do not inspect your shipment at the time of delivery, BroilmasterStore.com cannot be held responsible for damage claims made afterward.

Order Cancellations

Any canceled orders will incur a 10% cancellation fee.

Fraud Prevention Before Shipping

To protect against fraudulent activity, we verify the billing and shipping addresses on all orders. Please ensure that your billing address matches the one on file with your credit card issuer to avoid delays.

If your shipping address differs from your billing address, we require additional verification. Please email a photocopy of your driver’s license and the front and back of the credit card used for the purchase to: security@broilmasterstore.com or text to 561-614-2555.